Where Ideas Come To Die

Canceling AOL for Broadband

If you want to have some annoying fun sign up for the free trial of AOL for broadband and then cancel it.

The first step will be an incredibly ineffective computer automated system. After asking for why I called and giving me the 5 options, doing a slight pause where I said "Cancellation" it then gave me 3 more options! After failing to get what I said it does it again. After the second failure it offers me regular touchtone options. After getting my account info it puts me on hold for a human representative.

The lady picks up the phone and goes into a sales pitch about her wanting to make my online experience better. Jeez, it's like she wasn't informed I was canceling. When I told her I was canceling she was saddened then started selling me on keeping the service. Asking me what I looked at, what I didn't like about it, what AOL offers that you can't get elsewhere, or is included free and pay elsewhere. She mentioned three things that when added together is less than AOL for broadband's monthly fee.

Getting tired of it, and how long it was taking for a conformation code to come through, I told her to stop selling me on the service, which she flatly denied trying to do, and all I wanted to do was cancel my account. All she was trying to do, according to her, was help me.

After 10 minutes of this, and a few "All I want to do is cancel my account"s from me I got my confirmation number and a curt "I hope you have a better day."

Read a much better account of breaking up with AOL.

Ratings

Quickly Rate This Post: Good Post/Bad Post

Readers have rated this post: 0